SHIPPING & DELIVERY

By placing an order with Elizabeth Hayt, you agree to these shipping and delivery terms. If you have any questions or require assistance, please do not hesitate to reach out to our customer support team at studio@elizabethhayt.net. Thank you for choosing Elizabeth Hayt for your home decor and tabletop needs. We look forward to serving you!

SHIPPING CHARGES

Shipping fees will be calculated at checkout based on the destination and the size/weight of your order.

We do not offer free shipping on returns.

SHIPPING METHODS

We primarily use trusted carriers to ensure safe and timely delivery.

You will have the option to choose your preferred shipping method during checkout.

In-stock orders are processed and shipped from our facility in New York City within five business days unless otherwise specified.

ESTIMATED DELIVERY TIME

Estimated delivery times will be provided during the checkout process, based on your shipping address.

Please note that these estimates are approximate and may vary depending on carrier delays or unforeseen circumstances.

For custom orders and made-to-order products, the lead time is approximately 4-6 weeks.

TRACKING YOUR ORDER

Once your order is shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the status and location of your package.

INTERNATIONAL SHIPPING

We currently offer domestic shipping within the United States and internationally to the European Union.

For worldwide orders, please contact our customer support team at studio@elizabethhayt.net for assistance.

RETURNS AND EXCHANGES

We accept returns within 15 days of receipt for eligible items.

Made to order items are not eligible for returns.

To initiate a return, please contact our customer support team at studio@elizabethhayt.net for a Return Authorization (RA) number.

Items must be in their original condition, unused, and in their original packaging.

Return shipping costs are the responsibility of the customer.

Returns received without an RA number will not be processed.

Prior to sending back the item, you must provide a picture of the item to our customer support team via email.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or with a manufacturing defect, please contact us within seven days of receiving your order.

Prior to sending back the item, you must provide a picture of the damaged or defective item to our customer support team via email.

We will provide instructions on how to return the item or arrange for a replacement at no additional cost to you.

ADDRESS ACCURACY

Please ensure that your shipping address is accurate and complete to prevent delivery delays or mis-delivery.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.